Failure rates in a university

Mention that control charts are used to detect problems with a process, but do not show the cause of the problem or its remedy.

Brainstorming sessions are often used to indicate possible causes. A fishbone diagram is often used to structure these. Drag the slider to see how one is created.

University management has observed that failure rates in first-year papers have increased in the past ten years and want to understand the problem before adopting any new policies that may improve student performance.